This Privacy Notice follows the principles of lawfulness, consent, information, quality, purpose, loyalty, proportionality, and accountability set forth in the Federal Law on Protection of Personal Data Held by Private Parties (LFPDPPP) of the United Mexican States, as well as applicable data protection laws and international treaties in force.
ACCEPTANCE
Whenever any natural person—including without limitation subscribers, passengers, customers, suppliers, and/or users—uses Nua Exprés services, platforms, or electronic means or provides any information, and in doing so supplies personal data, YOU, THE USER, expressly:
- Accept the terms contained in this Privacy Notice;
- Agree that information you provide may be stored, used, and generally processed for the purposes stated herein, including commercial and promotional purposes;
- Grant Nua Exprés authorization to obtain, compile, store, share, communicate, transmit, and use such information in any manner, in accordance with the terms herein and applicable laws.
Consent is not required for processing personal data when the purpose is to fulfill obligations arising from a legal relationship between you and Nua Exprés, or in other cases established by law.
PRIVACY
In compliance with the LFPDPPP, we inform you of the terms and conditions of this Privacy Notice and the safeguards involved.
Nua Exprés may obtain your Personal Data, meaning information that identifies you or makes you identifiable. Such data may include, among others: name, address, telephone number, email, payment data, billing data, and any other data necessary to provide the service (examples are illustrative and not exhaustive).
By providing such data, THE USER expresses their will, whether through express prior consent, verbal, written, electronic, optical, or any other technology, or through unambiguous conduct when using Nua Exprés services or any other electronic means provided by Nua Exprés for the USER.
USE OF DATA
Nua Exprés will use the USER’s Personal Data to:
- Identify, locate, contact you, and send information related to your trip and/or contracted services.
- Manage reservations, payments, billing, trip tracking, and passenger assistance.
- Provide ground transportation services and related complementary mobility and tourism services.
- Fulfill obligations arising from the legal relationship between you as data subject and Nua Exprés.
- Marketing, communications, and promotional programs related to our services.
- Surveys to improve the passenger experience.
- Notices about changes to services, policies, promotions, or terms and conditions.
Nua Exprés will retain your Personal Data only for the period established by the LFPDPPP.
AUTOMATIC DATA COLLECTION
When you visit any Nua Exprés website, we automatically collect certain data through log files and web beacons for statistical purposes to improve our services. This information is not used to create identifiable personal profiles.
ARCO RIGHTS
THE USER may exercise their rights of Access, Rectification, Cancellation, or Opposition (ARCO) at any time, following the procedure set out in this Privacy Notice.
THE USER may revoke their consent at any time, subject to applicable provisions.
SECURITY MEASURES
Nua Exprés has adopted administrative, physical, electronic, and technical measures to protect your personal data against damage, loss, alteration, destruction, or unauthorized use.
Only authorized personnel will have access to Personal Data and solely for the purposes described.
TRANSFER OF PERSONAL DATA
Nua Exprés may transfer personal data without prior consent when required by law or when such transfer is necessary to provide the contracted services. For marketing or advertising purposes, prior consent will be requested.
CHANGES TO THIS PRIVACY NOTICE
Nua Exprés reserves the right to modify this Privacy Notice at any time. Changes will be published on our website or sent to the email address provided by THE USER. Your continued use of the platform will constitute acceptance.
CONTACT
For questions about this notice or to exercise your ARCO rights, use the following contact information:
- Legal name:
- Nua Exprés
- Official website:
- www.nuaexpres.com
- Email:
- hola@nuaexpres.com
- Official social media:
- instagram.com/nuaexpres
- Primary contact:
- hola@nuaexpres.com
Your request must include:
- The data subject’s name and a contact channel for our response;
- Documents proving identity or legal representation;
- The personal data that is the subject of the request;
- Any information that helps us locate the data.
To stop receiving our communications, you may use the links included in each email or contact us directly.