PLEASE READ THE TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS SITE.

INTRODUCTION

1. Thank you for using the services of Nuaexprés, collectively referred to as the “Provider”. Your use of this Site is expressly conditioned upon your acceptance of these Terms and Conditions. Using this site signifies your consent to the Terms and Conditions. Nuaexprés reserves the right to add or modify the Terms and Conditions at any time.

DECLARATIONS

2. You declare under oath, appearing in your own personal right and/or through your legal representative, that you are a natural or legal person of legal age, capable, and with sufficient means or with the economic capacity to be bound by these Terms and Conditions, as well as with interest in acquiring the intermediation and reservation services specified herein, and that for this purpose you are turning to Nuaexprés to act as an intermediary between you and the direct providers of tourist services offered on this site.
3. You declare under oath that you recognize that the services provided by Nuaexprés consist SOLELY AND EXCLUSIVELY OF INTERMEDIATION BETWEEN YOU AND THE DIRECT SUPPLIER OF THE SERVICES. Nuaexprés declares (a) that it is the commercial name used by Tack S&C S.A. de C.V., a commercial company duly constituted in accordance with Mexican law and is registered with the tax authorities under the Federal Taxpayers Registry number TSC181128DZA.
4. That its corporate purpose includes the power to:
5. Act as an intermediary for the reservation of spaces in the means of transport and issue the corresponding tickets on behalf of the transport companies and in favor of the tourists;
6. Serve as an intermediary between tourists and providers of transportation services of any kind;
7. To reserve rooms and other related services for tourists; to provide tourists with reservation services for tourist attractions;
8. To act as an intermediary between other tourist service providers and other travel agencies;
9. To provide tourist information services and to disseminate free publicity material of this nature.
10. That for these Terms and Conditions, it only acts as an INTERMEDIARY between you and the suppliers of said tourist services, and that for this purpose, it has the technical and administrative capacity, as well as the material and human resources necessary to reserve on your behalf and at your request the services referred to in these Terms and Conditions.
11. Once the reservations have been confirmed by the supplier providing the tourist services you chose (according to their availability), the intermediary service provided by the Provider will end, as these tourist services will be provided to you directly by the suppliers.

USE OF THE WEBSITE

7. Regardless of your country of origin, you declare that you are of legal age to use this site, to subscribe to and be bound by these Terms and Conditions, and to take responsibility for the legal obligations that bind you and any liability you may incur through the use of this Site.
8. You understand that you will be financially responsible for all use of this Site made by you and those who use your login information to access this Site.
9. The Provider grants you a limited, non-transferable, revocable license to use the site under these Terms and Conditions. You may only use this site to make or purchase legitimate reservations, and you may not use it for any other purpose, including, without limitation, to make any speculative, false, or fraudulent reservation.
10. This Site and its content referred to therein, including but not limited to texts, paragraphs, statements, specific combinations of words, letters or phonetic elements, graphics, button icons, trademarks, logos, graphic design works, photographs, commercial notices, patents, business methods, specific combinations of colors and shapes, editorial material, printed formats, search formats, digital downloads, data compilations, source codes, software, are the exclusive property of the Provider or the Provider has all the Licenses and Authorizations for such use. Therefore You may not copy, reproduce, republish, upload, modify, transmit or distribute such content without the prior written authorization of the Provider, except in the following cases:
11. You download to view and print the material contained on this Site or
12. You download or print the material sent to your e-mail address by the Provider; in both situations, You may only and exclusively use it for your personal use, any total or partial reproduction of the Site, or any use of its content for commercial gain is strictly prohibited.
13. You may not use any “robotic,” “spider,” or other automatic device, program, algorithm, or methodology that has similar processes or functions, or any manual process, to monitor or copy any of the web pages, data or content, source code, found on this Site in any case and without the prior written consent of the Provider.
14. In accordance with the above, you agree that you will not copy, publish, transmit, modify, or otherwise transfer the data or content of this Site to any computer, server, website, or other means of mass distribution for the use of any commercial enterprise, any site, website, or national or foreign enterprise that represents an economic activity.
15. You also agree that you will not use any device of any kind, software, or routine to interfere with the proper performance of this site. Your unauthorized use of this site or any total or partial reproduction of the Site and/or content and its material may violate the laws governing the ownership of Copyright, Industrial Property Rights, and other laws.
16. You must respect all Copyright and Industrial Property Rights notices and may not alter, hide, or destroy any of these notices. Using such material on any other website or in any networked computer environment is prohibited.
17. It is prohibited for you to place or transmit any material that is against the law, threatening, libelous, defamatory, obscene, indecent, pornographic, profane, or any material that could constitute or encourage others to behave in a way that could be considered a criminal offense, that results in civil offenses, or that in any other way violates any law. Furthermore, you are prohibited from displaying or transmitting any information that:
18. infringes on the rights of others or violates their privacy or publicity rights,
19. is protected by copyright, trademark, or other proprietary rights unless you have express written authorization from the owner of such rights,
20. That contains a virus, bug, or any other dangerous item, or
21. That is used to conspire illegally against another person to the detriment of their right to trade or compete.
22. You will be solely responsible for any damage caused by any violation of Copyright, Industrial Property, or any other kind of Property Rights or for any other damage caused by your misuse of this site.

RESERVATION, PAYMENT AND CANCELLATION POLICIES

16. We suggest you read our cancellation policies carefully.
17. Any change to a reservation is subject to availability and re-quotation of rates. For more information, please get in touch with us by online chat, email, or telephone, and quote your reservation number.
18. A reservation is considered complete when you have a confirmation number.
19. Reservations are requested based on availability. To guarantee group travel, all passengers must travel on the same itinerary.
20. Prices include all those services that are expressly detailed in the travel documentation, including:
21. Transportation, as specified on the travel ticket or Electronic Ticket Itinerary or voucher;
22. Car rental and insurance are indicated at the time of booking, as detailed in the respective vouchers.
23. Services or items not included in the prices: The basic prices of the contracted services do not include:
24. Anything that is not duly detailed in the voucher implies an additional charge to that paid at the time of receiving the voucher.
25. Extras, drinks, personal expenses (including laundry and ironing, communications, tips, etc.), visas, boarding or airport taxes, service charges, VAT, and other current and/or future taxes and/or any service or expense not expressly indicated on the voucher.
26. Additional services include ski racks, baby seats, amenities, extra meet & greet time, optional insurance, etc.
27. Expenses for the extension of services at the voluntary request of Passengers, as well as accommodation, meals, and/or additional expenses and/or damages caused by cancellations, delays in the departure or arrival of means of transport or for unforeseen reasons beyond the control of the Provider and/or arising from force majeure or circumstances beyond the Provider’s control.
28. Expenses and interest on credit transactions.
29. Charges for international transactions, which may vary from time to time, and any taxes required by applicable law. If you are making a reservation with a supplier outside of Mexico using a credit or debit card from Mexico, your bank may convert the amount payable into your local currency and charge you a conversion rate.
30. Variations to the exchange rate used by the bank other than the rate shown on our currency converter; the amount entered on your credit card statement may be in Mexican pesos and different from that shown on the billing summary page for a reservation made on the “SITE.” The exchange rate and the charge for the international transaction are determined solely by your bank on the day the transaction is processed.
31. In the event of the passenger withdrawing from services contracted in full by the Provider to third parties, cancellations will be subject to the contractual conditions under which the latter provides their services. In all refund cases, the price may be retained for expenses incurred plus a commission of ten percent of the services contracted with third parties.
32. Postponement or advancement of the dates stipulated in each case may be carried out by the modalities, conditions, and availability of the different service providers. The corresponding penalty applied by the provider and a 10% commission for modifications and, if applicable, the tariff differences due to a change of season must be paid. The Provider is exempt from all responsibility if unable to satisfy the changes requested by the Passenger, in which case the provisions of the Cancellation policies will be applied.
33. For Cancellation of Ground Transportation Reservations
34. Cancellations made 24 hours or more before the arrival are free of charge.
35. Cancellations made within 24 hours of arrival will incur a 100% charge.
36. No refunds will be given if the client does not show up at the airport or meeting point on the day and time scheduled for the transportation service. For departure flights or local transportation, there will be a wait period of 15 minutes from the agreed time; for arrival flights, there will be a wait period of 80 minutes from the time of landing of the flight in the reservation.
37. The cancellation deadlines will be applied per the current schedule in the destination country.
38. We recommend that all cancellation requests be made in writing via e-mail to the Provider, mentioning your reservation number.
39. Claims and/or refunds must be submitted in writing within 7 days of the end of the trip, accompanied by receipts and supporting documentation, and signed by the passenger. After this period, no claims will be accepted. Under no circumstances will the Provider bear the costs, charges, taxes, or duties derived from bank transfers or similar transactions used to make any return, refund, or reimbursement.

PRIVACY AND SECURITY

28. You state that you have read the Provider’s PRIVACY AND SECURITY POLICY and the terms incorporated therein and agree that the terms of such policy are reasonable.
29. You consent to your personal information being used by the Provider and/or its third-party suppliers and distributors in accordance with the terms of the Provider’s Privacy Policy and for the purposes established therein.

LIMITATION OF LIABILITY

30. The Provider shall not be responsible for, nor does it assume any responsibility for, any damage or virus that could infect your computer or any other property of yours due to access, use, or browsing of this site or for the downloading of any material, data, text, image, video or audio from the site.
31. In no case shall the Provider be liable for any injury, damage, harm, loss, claim, or any special, punitive, indirect, incidental, negligence, or tort damage resulting from
32. Any use of this site or the content found herein;
33. Any failure or delay (including, without limitation, the use of, or the inability to use, any component of this site for reservation or ticketing services) or
34. The performance or non-performance of the Provider, including, but not limited to, non-performance resulting from bankruptcy, reorganization, insolvency, dissolution, or liquidation.
35. You shall be liable for any damages caused to the Provider resulting from any misuse or incorrect use of the Site, infrastructure, and goods or for any fraudulent operation or operation for purposes contrary to the services provided on the Site or those that go against current and applicable laws and regulations.
36. This Site contains links to other websites provided solely for your convenience and not as an endorsement of the Provider. They belong to third-party suppliers or distributors of the content of such other websites.
37. Web. The Provider shall not be held responsible for the content of any other website and does not represent or guarantee any other website or the content or material of such sites. If you decide to access other websites, you do so at your own risk.

TRUE INFORMATION

35. You acknowledge and accept your full obligation and responsibility to provide accurate and correct data on the ages, sex, names or surnames of both you and the other user-tourists who accompany you or who commission you to use this Site, as well as the complete data and information for the formation of the itinerary and the reservation of land and sea services (hotels, visits, rental cars, restaurants, cruises, etc.) releasing the Provider from any responsibility for changes to the itinerary generated by incorrectly provided data, or for any error in the data provided by you for the issuance or purchase of airline tickets such as the case of ages, sex, names, surnames, dates, forms of payment, routes, airlines, schedules, classes, categories, special conditions, etc., adhering where appropriate to the cancellation clauses for air, land, sea or cruise services expressed in these Terms and Conditions.

SERVICE REGULATIONS

36. You agree to adhere to and respect the regulations and conditions of service established by each of the suppliers and direct service suppliers contracted by you through the intermediation of the Provider. For this reason, the Provider must make you aware of the most important ones. However, the Provider may inform you of new or additional conditions of service for which it has no responsibility and, consequently, declines any responsibility that may arise from failure to comply with them.
37. You must obtain the passports or migration documents required by the authorities of the United Mexican States and the countries of destination or transit, such as visas, health permits, and all those documents required by the Customs, Air, Maritime, Airport, Federal, State, Municipal, etc. authorities necessary to carry out your trip, releasing the Provider against any problem that may arise with said authorities.
38. In the case of international travel, you undertake to present yourself at airports and check in with the airlines at least THREE HOURS IN ADVANCE for international flights and TWO HOURS IN ADVANCE for domestic flights unless you receive express written instructions from the suppliers and/or any other instructions to present yourself even earlier from the said Authorities.

ADDITIONAL AGREEMENTS WITH SUPPLIERS

39. The Provider is relieved of any responsibility derived from additional agreements, outside of the intermediation with the Provider, made between you and other direct service providers, such as air and land transportation, shipping companies, cruise ships, hotels, car rental companies, etc.
40. Despite the close communication the Provider has established with the service providers, the validity of some prices may have expired or come from information erroneously provided by the suppliers whose databases our database is fed. Notwithstanding this, the Provider takes the precaution of verifying the rates that apply to each reservation.
41. If the correct price is less than the quoted amount, the Provider will apply the lower amount. If the correct price is higher than the quoted amount, the Provider will contact you promptly, informing you of the correct amount or, if you request the cancellation of the reservation because you disagree with the price increase, expressly disclaiming the Provider and its service providers from any responsibility or payment of compensation for inconveniences caused by said cancellation.

DISCLAIMER OF LIABILITY

42. The Provider acts as an internet agency, a booking agent, and an intermediary between you and the direct supplier(s) of the tourist services promoted on this Site. The Provider establishes commercial negotiations within its standards of quality and service, including, but not limited to, hotel accommodation, land, sea, or air transportation, and related tourist activities such as tours and excursions, choosing only the most qualified and prestigious suppliers in the market.
43. Since the legal nature of the Provider is to act solely and exclusively as an INTERMEDIARY and not as a direct supplier of tourist services, the Provider does not and will not assume any liability arising from any relationship whatsoever with you and the final service supplers, and in turn you release the Provider from any liability for any failure or lack of performance by the supplier or direct suppliers of tourist services, including without limitation any failure or non-compliance on the part of airlines, hotels, temporary accommodation providers, shipping companies and all kinds of boats, water sports providers, car rental agencies, transportation agencies, tour operators, diving instructors, snorkeling instructors, golf instructors, dolphin swim instructors, fishing instructors, adventure sports and extreme sports providers, water parks , ecological parks, and in general about any failure or lack of compliance on the part of all those tourist services that are provided directly by one or more suppliers and not directly by the Provider.
44. However, the Provider may, at its discretion, provide you with the contact details and/or address of the service provider so that you can make the respective claim or via the channel of complaint that you consider necessary.
45. The Provider does not offer, nor will it offer, any guarantee regarding the services provided directly by the service providers, nor does it guarantee the financial position of the service providers or any reimbursement to you for any loss incurred as a result of the financial condition of said provider, including without limitation, economic insolvency, or bankruptcy in which said provider may be declared.
46. If the service provider fails to fulfill any of its services for which You have already made payment, the sole remedy of reimbursement shall be directly against the supplier in question, or You may seek insurance coverage, if applicable, or against any other third party, unless the Provider has directly caused the aforementioned failure.
47. The Provider assumes no responsibility to you, and you release the Provider from all liability for acts, omissions, or any complaint or dissatisfaction arising from the services provided by the direct suppliers of services on the advertised Site because the Provider has no control over or legal relationship with their personnel, equipment, operation or goods.
48. When the direct supplier fails to provide their services, You may attempt any recourse permitted by the applicable laws against the supplier. The Provider guarantees high service standards and will take special care in selecting service suppliers to avoid failure.
49. The Provider will not be responsible, and You release the Provider from all responsibility concerning:
50. The veracity of the photographs shown on its Site since they are only representative and do not guarantee that upon your arrival, everything will be exactly as seen in them and described on the Site;
51. The Provider updates the descriptions of the travel services to the best of its knowledge but does not guarantee that everything will be the same upon your arrival;
52. Any failure on your part to obtain the documentation required for your trip, such as, but not limited to, passports, visas, certificates, etc.
53. Any failure on your part to follow the travel instructions including, but not limited to, airport departure times, hotel check-in and check-out times and dates, voucher redemption policies, etc.
54. Due to the Provider’s lack of financial conditions to provide the service.
55. Regarding the direct service providers’ terms and conditions and/or policies. The Provider shall not assume any responsibility, and You release the Provider from all responsibility, as well as from all claims, costs, expenses, or losses that You may suffer, including any personal injury or injury to third parties, accidents or death, damage to personal belongings, loss of enjoyment, anger, disappointment, distress or frustration, whether mental or physical, whenever they are the result of:

Any fault or failure on the part of the direct supplier when providing the service.

1. Any fault or failure on your part when enjoying the contracted services.
2. Any fault or failure on your part when observing or complying with the terms and conditions, policies, instructions, recommendations, security measures, etc., of the Final Suppliers of the service.

iii. Cases of force majeure or fortuitous events such as strikes, delays, earthquakes, armed conflicts, hurricanes, snowfalls, etc. (which are not attributable to the Provider),

1. Acts or omissions of any person other than the Provider.
2. Illness, theft, labor disputes, mechanical failures, quarantine, government actions, weather, or any other cause beyond the Provider’s direct control.
3. If you insist on undertaking any kind of trip, tourist activity, tour, excursion, or any type of air, land or sea transportation, in poor health or in conditions that are not optimal for the undertaking of such activities, or if you take part in any kind of extreme sport or activity that could be dangerous and you did so with full knowledge of the facts, or if you suffer from any type of illness, medical condition, disability, allergy, medication or medical prescription, rest instructions and/or all those medical conditions that were omitted at your own risk and that could result in a deterioration of your health when carrying out said activities with full knowledge of the facts, under such circumstances will always be considered to have been carried out at your own risk, releasing the Provider from any complaint, lawsuit, claim, grievance, recompense, indemnity, compensation, courtesy, etc., derived from any incident caused during the development of any service or activity and any future event derived from the initial incident for any of these causes.

vii. Any other event that is not under the Provider’s direct control. You will be responsible for verifying that the final supplier has special services such as access, facilities, and services for people with different abilities, physical or of any other kind, which you are advised to do before making your reservation. You will be responsible for reading and abiding by the terms and conditions and/or policies of the final service suppliers.

50. Full reimbursement will not be applicable in situations where the trip has to be canceled, interrupted, and/or postponed by the Provider for reasons beyond their control (force majeure, such as, but not limited to, weather, hurricanes, earthquakes, acts of terrorism, etc.) and where the Provider’s contractual obligations to their service providers do not allow them to obtain reimbursement of the sum paid or to be paid to the Provider on behalf of the client.
51. Under no circumstances shall the Provider be liable to passengers for indirect damages or loss of profits claimed by them.

TERMINATION OF THE CONTRACT

52. The Provider may terminate these Terms and Conditions and/or any of its services at any time without the need to give notice or notification of such termination for any cause or reason, including any inappropriate use of this site or your breach of these Terms and Conditions.
53. However, such termination shall not affect any rights or obligations incurred by the Provider to you once a reservation has been confirmed.
54. The Provider reserves the right to require any passenger to abandon a Travel Plan and/or Tour at any point along the way if, in the Provider’s opinion, their behavior, actions, state of health, or any other serious reason causes danger or inconvenience to the other travelers, could jeopardize the success of the excursion or its normal development, or could harm third parties.

ASSIGNMENT OF SERVICES

55. You may not assign, subcontract, or delegate your rights, obligations, or duties hereunder.

APPLICABLE LEGISLATION

56. The laws of the state of Quintana Roo shall govern these Terms and Conditions.
57. You declare that you are aware of the scope of this Contract, whose Terms and Conditions are a true expression of your will. In the case of non-compliance or interpretation, you submit to the jurisdiction of the Federal Consumer Protection Agency through administrative channels as a conciliatory body to resolve any differences that may arise. In the case of these differences persisting, you agree to submit to the jurisdiction of the Laws and Courts of Nayarit,  under its exclusive jurisdiction, waiving, in turn, any other jurisdiction that may correspond to you because of your present or future domiciles or the location of your assets or your nationality.
58. To the extent permitted by applicable law, no complaint, claim, or cause of action related to your access to or use of this Site may be brought more than one (1) year after the date on which such complaint, claim, or action arose or the purchase was completed.